Mattress warranty claims: What's covered and what's not?

Frequently Asked Questions

What does a mattress warranty typically cover in Singapore?

Mattress warranties usually cover manufacturing defects, such as sagging or body impressions exceeding a certain depth, broken coils or wires, and issues with seams or stitching.

What is NOT covered under a mattress warranty?

Normal wear and tear, stains, burns, cuts, damage from improper use (like using the wrong foundation), and changes in comfort preference are typically not covered.

How long does a typical mattress warranty last?

Mattress warranties can range from 1 year to 10 years or even longer, depending on the brand and model. The warranty often covers different aspects for varying lengths of time.

What voids a mattress warranty?

Removing the mattress tag, using an unsupportive or damaged bed frame, or failing to follow the care instructions can void your warranty.

What should I do if I need to make a warranty claim?

Contact the retailer or manufacturer from whom you purchased the mattress. Have your proof of purchase and warranty information ready, and be prepared to provide photos or videos of the defect.

Are there any costs associated with a mattress warranty claim?

You may be responsible for transportation costs to return the mattress for inspection or repair. Some warranties also have prorated costs, where you pay a portion of the repair or replacement cost based on the age of the mattress.

What documentation do I need to keep for a mattress warranty claim in Singapore?

Always keep your original purchase receipt and the mattress warranty card or documentation. Photos of the mattress upon delivery can also be helpful.